Digging Deeper into Disputes, Identity Theft and Identity Protection

This course covers best practices in consumer credit disputes, identity theft resolution and identity protection.  Participants will explore the dispute process as well as common myths and misconceptions around credit disputes, while also unpacking fraudulent and illegal practices to avoid.  In addition, the course will cover the ins and outs of identity theft, including new legislation and identity protection strategies.  After completing this course, coaches and counselors will be prepared to help their participants navigate their way through successful dispute and identity theft resolution and identity theft mitigation.

Number of lessons: 4
Estimated time to complete: 1 hour

This course is approved for 1 CEU for AFCPE ® Certified Professionals

Course Lessons

Enrollment entitlement required to take this Course.
Course progress
Course Modules

Module 1

Lessons
Module Activities
Resolving Errors on the Credit Report through a Dispute Process

Resolving Errors on the Credit Report through a Dispute Process

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Meet Georgina

Meet Jonah

When writing a dispute letter, consumers should use language that is (select all that apply):

True or False: Consumer Reporting Agencies, such as Experian, TransUnion and Equifax must provide consumers with documentation of an investigation if they reject a consumer dispute.
Myths and Facts about Credit Disputes
Addressing Identity Theft
Identity Protection Tools and Recent Changes in the Industry